Erin at Napleton Ford in Columbus is an amazing balance of professionalism and kindness. She validated my concerns and followed through with all appropriate measures. She was responsive to all of my questions and very knowledgeable in the automobile world. She is very efficient and knows her position extremely well. She was respectful and supportive of her co-workers. The technicians were also very knowledgeable and I have confidence in them as well. I’m not sure if Napleton Ford knows the extent of the gem they have working in the service department, but they should. Thank you Erin, technicians and staff at Napleton!

I brought my car in for service and was greeted by Erin. She remembered me from my call a week earlier when I set up the appointment. That was impressive. She guided me through the check in process and kept me updated while work was being completed. Lastly, she delivered unpleasant news about my car with empathy. I appreciated that. Overall, Erin did a nice job and I found her personable and knowledgeable.